Privacy Policy

At JourneyLume, your privacy matters to us. This policy explains, in plain language, what information we collect, how we use it and the choices you have.

It applies to our website, our advisor platform and any related services that link to it.

We may update this policy from time to time. When we make material changes, we will update the date at the top and, where appropriate, let you know by email or a notice on the site.

Our services are intended for adults. We do not knowingly collect personal information from children, and if we learn that we have, we will delete it.

Information you give us: details you provide when you create an account, contact an advisor, book a trip or sign up for our newsletter, such as your name, email address and travel preferences.

Information collected automatically: technical data such as your device, browser and how you use our site, gathered through cookies and similar technologies.

We use your information to provide and improve our services, match you with advisors, process bookings, communicate with you and keep our platform secure.

We may also use it, in aggregated form, to understand trends and improve the experience.

We share information with the advisors and suppliers needed to fulfill your trip, and with service providers who help us run our business under appropriate safeguards.

We do not sell your personal information.

We keep personal information only as long as needed for the purposes described here, or as required by law, and then delete or anonymize it.

You can access, correct or delete your information, and opt out of marketing emails at any time using the link in each message or by contacting us.

We use technical and organizational measures designed to protect your information. No system is perfectly secure, so we encourage you to use strong, unique passwords.

Questions about this policy? Email privacy@journeylume.com.